At BELKHBIZI, we want you and your pets to be completely satisfied.

Refunds & Returns:

• Refunds are available within 14 days of purchase if the product is unused, unopened, and in original condition.

• Damaged or defective products can be returned within 7 days of receipt.

• Custom or perishable items (like pet food) are non-refundable.

How to Request a Refund:

1. Contact us at contact@elfaizagency.com with your order number and reason for return.

2. Follow the instructions provided to return the item.

3. Refunds will be processed within 7-10 business days after receiving the returned product.

Shipping Costs:

Original shipping costs are non-refundable. Return shipping is the responsibility of the customer unless the product was defective.